Unable to access JL PNR from AA purchased ticket - FlyerTalk Forums (2024)

Catbert10

Join Date: Mar 2005

Location: Austin, TX

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bse118

Join Date: Dec 2010

Location: DEN

Programs: AA EXP, AA Million Miles, Hilton Diamond

Posts: 2,600

The JL website is incredibly finicky with codeshare PNRs. The combination of PNR, passenger name format, and flight number format it needs to correctly pull up the record has a always been a mystery to me, and it usually takes me several rounds of trial and error before I find the information set it actually wants to get the record pulled up.

JL gets my vote for the list of the top worst airline websites.

fliesdelta

Join Date: Jul 2012

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I had the same problem earlier this month with AA-issued tickets that included JL-operated flights.

To look at my reservation on JL's website I used the AA ticket number (001xxxx) with the JL flight number and my first and last names.

dvs7310

Join Date: Dec 2006

Location: NRT / HND

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Posts: 5,803

Do you have a middle name on the reservation? That tends to be a tricky one if so, on the JL site in the First Name box you have to enter First and Middle names together with no space.

Exactly as bse118 said, JL definitely deserves the award for the world's worst airline website. NH is right in line for the number 2 position.

Any other airline website just requires PNR and Last Name only to pull up a reservation. JL wants your past 3 zip codes, child's first name, and mother's maiden name too.

777lover

Join Date: Oct 2002

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Catbert10

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uscjeff

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econ

Join Date: Oct 2013

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I recall having trouble with this for one of my reservations. Wasn’t a name issue, but it was the flight number that I didn’t get right on my first attempt.

Unfortunately, I can’t remember if it was the first domestic AA segment#, the AA codeshare# of the 1st JL operated flight, or the JL prime flight# (even though it was booked as an AA codeshare) that ended up working.

sbradbur

Join Date: Jun 2003

Location: Chicago, IL

Programs: AA Exec Plat, Hilton Diamond

Posts: 6

I had the same issue - could not get it to work.

Finally tried the AA flight number along with my record locator with JAL and that worked.

shd9

Join Date: May 2015

Location: WAS, SZX, HKG

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Posts: 738

JAL will only pull up the reservation if there is at least 1 JL-coded flight. Even then, they do not allow seat selection on JL flights with other airlines' numbers (like AA*JL). You have to reach out to AA for seat selection, special meals, etc. They seem to be very particular that marketing carriers make requests, and would sometimes adamantly refuse to help you with anything if you call them.

Otherwise, a common reason JL's website doesn't work is if you didn't prepend the flight number with leading 0s. For JAL flight 4, sometimes you need to put in JL004 for the website to work

econ

Join Date: Oct 2013

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I was able to on JL website earlier this year. There were some other reports of this functionality becoming enabled recently on AA codeshares.

Catbert10

Join Date: Mar 2005

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formeraa

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